Digital Content
Refund Scenarios
Refund Process
Non-Refundable Items
Chargebacks
Thank you for supporting DreamyTales.site. This policy outlines how refunds are handled for digital content.
Digital Nature of Content
Since our services deliver instant-access digital goods such as novel chapters and premium features, we generally do not offer refunds once the content has been accessed or downloaded.
Valid Refund Scenarios
- Duplicate Payments: If you were accidentally charged more than once.
- Technical Errors: If you are unable to access purchased content due to issues on our side and we can't resolve it within 7 days.
- Unauthorized Payments: If a transaction was made without your knowledge and it is verified.
Refund Process
Contact us at support@dreamytales.site within 7 days of purchase. Include the following:
- Your username and email address
- Transaction ID
- Reason for your request
Non-Refundable Items
- Credits already used
- Completed content that’s been read or downloaded
Chargebacks
Filing false chargebacks may lead to account suspension or permanent bans. Please contact us first — we’re here to help!
We’re Here to Help
Feel free to reach out with any issues — we aim to make your experience smooth and enjoyable.
